Shipping policy

Where we ship

  • North America: United States, Canada
  • Europe: United Kingdom, Belgium, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland
  • Oceania: Australia, New Zealand
  • Middle East: Qatar, United Arab Emirates
  • Africa / Asia / South America: Not currently available

Rates and free-shipping threshold

  • Standard shipping: — {{ present_code }} on orders under — {{ present_code }} ; free at — {{ present_code }} +.
  • Threshold is based on subtotal after discounts, before tax.
  • Rates and thresholds are shown in your local currency where available.
  • Shipping fees are non-refundable unless we are at fault (damaged/defective, wrong item, or confirmed lost in transit).

Processing and dispatch

  • Orders process in 3–5 business days for verification, quality checks, and secure packaging.
  • Business days exclude weekends and public holidays.
  • Tracking events can take 48–72 hours to appear after dispatch.
  • Items in the same order may ship separately from different partner warehouses; each package has its own tracking number.

Current estimated delivery time

Duties, taxes, and import fees

  • Canada: applicable provincial sales tax is collected at checkout.
  • United States: most shipments clear without added costs; however, certain product categories may incur tariffs or duties under current U.S. import rules.
  • Other regions: local duties, VAT/GST, or customs fees may apply and are the customer’s responsibility where assessed.

Address accuracy, PO boxes, and delivery

  • Please ensure your shipping address is complete and accurate. We are unable to modify the address after purchase.
  • We ship to PO Boxes where carrier-supported; some services may experience extended timelines.
  • For high-value orders (≥ $300 USD), a signature may be required on delivery at our discretion.
  • If the carrier records a delivery scan at the destination address, the shipment is deemed delivered and risk of loss passes to you.
  • Undeliverable, refused, or unclaimed parcels may be returned to sender by the carrier. Reship costs may apply once the parcel is received back or a new shipment is arranged.

Order changes and cancellations

  • Cancellation requests are accepted within 1 hour of purchase if the order has not yet entered fulfillment.
  • To request a cancellation, email hello@speedykoala.com with your order number.

Order tracking

You will receive a shipping confirmation email with a tracking link after dispatch. Tracking activity may take 48–72 hours to appear. Items in the same order may ship separately and have separate tracking numbers.

Holiday shipping guidance

For pre-holiday delivery, we recommend placing orders by November 15. Carrier networks often experience seasonal congestion and delivery before specific dates cannot be guaranteed.

Customer support

Questions about your shipment? Contact hello@speedykoala.com. We’re here to help.