We do accept returns with respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return request is made within 30 days of delivery
- The return is made within 14 days of the return or exchange request
- The return shipping expenses are covered by you
To ask for a return, please contact our support using our help desk.
For the items that are damaged during transit, you do not have to return them. You can simply ask for a refund just by providing proof of the damage occurred during transit in an email in form of clear photos or the videos.
Returns for no reason or change of mind are subject to full refund. However, you must cover the return shipping expenses on your own.
Feel free to contact our support agents through our help desk for more details.
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.