Shipping
Shipping Policy
Free Shipping
We offer free standard shipping to the following destinations.
Where We Ship
- North America: United States, Canada
- Europe: United Kingdom, Belgium, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland
- Oceania: Australia, New Zealand
- Middle East: Qatar, United Arab Emirates
- Africa: Not currently available
- Asia: Not currently available
- South America: Not currently available
Processing and Dispatch
- Processing takes 3 to 5 business days for verification, quality check, and safe packaging.
- Tracking events can take 48 to 72 hours to appear after dispatch. Weekends are not counted.
Current Estimated Delivery Time
Current estimated delivery time will appear here
Order Tracking
You will receive a shipping confirmation email with a tracking link after dispatch. Tracking activity may take 48 to 72 hours to appear. Items in the same order may ship separately and have separate tracking numbers.
Change or Cancel Order
- Shipping addresses cannot be modified after purchase. Please check details before submitting your order.
- Cancellation requests are accepted within 1 hour of purchase if the order has not yet entered fulfillment. Contact hello@speedykoala.com.
Custom Duties and Taxes
- Customers in Canada are subject to applicable provincial sales tax at checkout.
- For other destinations, duties and taxes may be handled by our delivery partners where applicable, so most customers do not pay additional fees on delivery.
U.S. Tariff and Duty Rules
Recent updates to U.S. import rules affect low value shipments. Certain product categories that previously entered duty free under the de minimis threshold may now be assessed customs duty or additional tariffs. Rates depend on the product classification. If you are shopping from the United States and want to confirm potential charges for a specific item, contact us with the product link and we will help check the HS code and current guidance.
Holiday Shipping Guidance
For pre-holiday delivery, we recommend placing orders by November 15. Carrier networks often experience seasonal congestion and delivery before specific dates cannot be guaranteed.
Customer Support
Questions about your shipment? Contact hello@speedykoala.com.