Orders are processed in 3 to 5 business days for verification, quality checks, and secure packaging. Delivery times vary by destination but generally range between 10 to 20 business days after dispatch. During holidays or peak seasons, delivery may take slightly longer.

We currently ship to:

• North America: United States, Canada
• Europe: United Kingdom, Belgium, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland
• Oceania: Australia, New Zealand
• Middle East: Qatar, United Arab Emirates

We provide free standard shipping to all supported destinations.

Once your order has shipped, you will receive a confirmation email with a tracking link. Please allow 48 to 72 hours for tracking activity to appear. If you purchased multiple items, they may ship separately with different tracking numbers.

• Canada: Provincial sales tax is collected at checkout.
• United States: Some product categories may incur tariffs under current import rules, though most shipments clear without added costs.
• Other regions: Local duties or taxes may apply, depending on your country’s regulations.

Our products are fulfilled through trusted Asian manufacturing partners to ensure quality and reliability, and shipped to supported countries from partner warehouses.

Yes, you can checkout as a guest. Creating an account allows you to view order history, tracking, and enjoy a faster checkout experience.

Confirmation emails are sent within minutes of ordering. Please check your spam or junk folder if you do not see it. If you have not received confirmation within 24 hours, contact us at hello@speedykoala.com.

Orders can be canceled within 1 hour if they have not entered fulfillment. Once processing starts, cancellation or modification is not possible.

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Prices display in your local currency where available. You can also change currency manually in the website menu.

Common reasons include insufficient funds, incorrect card details, expired card, CVV mismatch, or bank fraud prevention. If the issue persists after retrying, please contact your bank.

We do not offer installment plans or Cash on Delivery at this time.

Returns are free within 15 days of delivery. Items must be unused, in original condition, and any damages must be reported within 3 days of delivery. Exchanges are not offered.

Contact us at hello@speedykoala.com to initiate a return. Our team will provide instructions.

Refunds are issued within 7 days of receiving and inspecting your return. Banks may take an additional 3 to 7 business days to process the funds back to your account.

Please email us within 3 days of delivery with clear photos or videos of the issue. This proof allows us to verify and quickly resolve the problem with a replacement or refund.

Most graffiti statues and figurines are crafted from premium resin. If another material is used, it will be stated on the product page.

To deliver faster, items may ship separately from different warehouses. Each package has its own tracking number and all items will arrive within the delivery window.

We work hard to display colors and details accurately. Minor variations may occur due to differences in device screens.

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