Privacy Policy

This Privacy Policy explains how Speedy Koala (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or shop at www.speedykoala.com. By using our Site, you consent to the practices described below.

Information We Collect

Device Information: Automatically collected details such as IP address, browser type, time zone, cookies, and how you interact with our Site. Used for analytics, fraud prevention, and optimization.
Order Information: Name, billing/shipping address, payment details, email, phone number. Used to process and fulfill your orders, verify transactions, provide customer support, and prevent fraud.
Customer Support: Information you voluntarily provide when contacting us for help.

How We Use Your Information

We use the information collected to:

Process orders, payments, shipping, and returns
Communicate with you about your orders, products, or promotions
Improve our website and services through analytics
Protect our business from fraud and unauthorized activity
Comply with legal obligations and enforce our terms

We may retain your data as long as necessary for business, legal, or security purposes. We are not obligated to erase data unless required by law.

Sharing Personal Information

We share your data with trusted third-party partners who help us operate our business, including payment processors, shipping carriers, fraud-prevention services, and advertising partners. We may also disclose information to comply with legal obligations or protect our rights.

Cookies

We use cookies and similar technologies to recognize you, personalize your experience, analyze site usage, and deliver relevant advertising. You may disable cookies in your browser settings, but doing so may limit your access to certain features.

Advertising & Analytics

We use analytics tools and advertising networks (such as Google and Meta) to understand usage and deliver targeted ads. These partners may use cookies or device identifiers. You can manage or opt out of personalized advertising through your browser or via industry opt-out tools.

Data Rights

Depending on your region (EEA, UK, California), you may have limited rights to access, correct, or request deletion of your personal data. We will honor requests as required by law, but we may retain certain data for business or legal reasons.

Minors

Our Site is not directed to children under 13. We do not knowingly collect information from minors. If you believe your child has provided data, please contact us to request deletion.

Security

We take reasonable precautions to safeguard your information, but no system is 100% secure. By using our Site, you acknowledge and accept these risks.

Changes

We may update this Privacy Policy at any time to reflect business, operational, or legal changes. Continued use of our Site constitutes acceptance of the revised policy.