Return shipping: Customer-arranged and paid for change-of-mind returns. We cover costs for damaged/defective/lost/wrong items; sometimes no return needed.
Report window for delivered-order issues: Contact us within 48 hours and include required photos.
Non-returnable: Personalized items, digital products, and bulk orders (5+ units or orders with volume pricing).
Standard rates and timelines apply to all supported destinations.
Orders are processed in 3 to 5 business days for verification, quality checks, and secure packaging. Delivery times vary by destination, generally 10 to 20 business days after dispatch. During holidays or peak seasons, delivery may take longer.
We currently ship to:
North America: United States, Canada
Europe: United Kingdom, Belgium, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland
Oceania: Australia, New Zealand
Middle East: Qatar, United Arab Emirates
Standard shipping is on orders below that amount and free at .
Threshold is based on subtotal after discounts and before taxes.
Rates display in your local currency where available. See full details on the Shipping Policy.
When your order ships, you will receive a confirmation email with a tracking link. Please allow 48 to 72 hours for tracking activity to appear. If you purchased multiple items, they may ship separately with different tracking numbers.
Canada: Provincial sales tax is collected at checkout.
United States: Some product categories may incur tariffs under import rules, though most shipments clear without added costs.
Other regions: Local duties or taxes may apply depending on your country’s regulations.
Our products are fulfilled through trusted Asian manufacturing partners to ensure quality and reliability, and shipped to supported countries from partner warehouses.
Ordering
Yes, you can checkout as a guest. Creating an account allows you to view order history, tracking, and enjoy a faster checkout experience.
Confirmation emails are sent within minutes of ordering. Please check your spam or junk folder if you do not see it. If you have not received confirmation within 24 hours, contact us at hello@speedykoala.com.
Orders can be canceled within 1 hour if they have not entered fulfillment. Once processing starts, cancellation or modification is not possible.
Payment
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Prices display in your local currency where available. You can also change currency manually in the website menu.
Common reasons include insufficient funds, incorrect card details, expired card, CVV mismatch, or bank fraud prevention. If the issue persists after retrying, please contact your bank.
We do not offer installment plans or Cash on Delivery at this time.
Returns & Refunds
Returns are accepted within 30 days of delivery.
Items must be unused and in original condition with packaging and included accessories.
Return shipping is not free unless your item arrived damaged, defective, lost, or incorrect.
Exchanges are not offered at this time. Please place a new order for a different item.
Email hello@speedykoala.com with your order number and the item you wish to return. We will reply with return authorization and the correct return address. Customers arrange and pay for their own return shipping; we do not provide prepaid return labels. Please use a trackable service and keep your postage receipt. Returns sent without prior authorization may not be processed.
Refunds are issued to the original payment method within 5 to 7 business days after we receive and inspect your return. Your bank may take an additional 3 to 7 business days to post the funds. Original shipping fees are refundable only if your order arrived damaged, was incorrect, or was lost in transit.
Yes, customers cover return shipping for change-of-mind returns. We cover return costs for damaged, defective, lost, or wrong items, and in some cases we may issue a refund or reshipment with no return needed at our discretion.
Personalized items, digital products, and bulk orders (5+ units or orders with volume pricing) are final sale and not eligible for return. If an exception applies, it will be clearly stated on the product page or your order confirmation.
Order Issues
Please email hello@speedykoala.com within 48 hours of delivery so we can help quickly. For delivered orders with issues, photo verification is required. We will arrange a replacement or refund, and in some cases you will not need to return the item. If tracking shows delivered but you cannot locate the package, contact us immediately so we can investigate with the carrier.
Clear photo of the item showing the issue.
Photo of the outer packaging and the shipping label.
For wrong item: include a photo of the item received next to the packing slip if included.
For missing items: photo of all items received and packaging interior.
If your tracking shows delivered but you did not receive the package, contact us so we can investigate with the carrier; photos are not required in that scenario.
For certain issues (for example, low-value damaged items), we may process a refund or reshipment without requesting the item back. This is determined case by case after verification.
Miscellaneous
Most graffiti statues and figurines are crafted from premium resin. If another material is used, it will be stated on the product page.
To deliver faster, items may ship separately from different warehouses. Each package has its own tracking number and all items will arrive within the delivery window.
We work hard to display colors and details accurately. Minor variations may occur due to differences in device screens.
